When will my order ship? Please allow 3-5 days for your order to be processed and shipped.
When will my PRE-ORDER ship? Please check product descriptions for shipping dates on pre-order items. Do we ship worldwide?
Yes we do.

Lost Orders

ShapedByLondon LLC is not responsible for lost or stolen packages.
Please contact the carrier used at checkout for lost or stolen packages. If your order is placed with USPS First Class, a claim cannot be made. 

Receiving your ebook

Upon your purchase a link to download will be sent to the email provided, you will have 30 days from the date of purchase to download your guide. The link expires after 30 days.

Where is my download link?

After your purchase you will be provided with a download link (on the order confirmation page).

I did not receive an email after purchase

After your purchase you will receive a confirmation email. Within this email is a small box saying “download”. if you did not receive an email please check your spam/junk folder. should you not be able to locate it send contact info@shapedbylondon.com

Refunds & Exchanges

There are no refunds or exchanges for digital products.
There are no refunds or exchanges on physical products.


We strongly advise that you consult with your physician before beginning this workout program, as not all exercises are suitable for different individuals and levels of fitness. This program was built for healthy individuals with a solid baseline of fitness. Shapedbylondon has no medical experience or title and cannot suggest which exercises or workouts that will work for a specific individual. This program is for educational purposes only and should not be used as a substitute for professional medical advice. You should understand that when you are involved in any exercise or workout program, there is the possibility of physical injury. If you engage in this exercise or workout program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge ShapedbyLondon from any and all claims or causes of action, known or unknown, arising out of Shapedbylondon’s negligence.
None of the content on this program should be broadcasted, transmitted or sold without the permission of the writer/publisher ShapedbyLondon.